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Empower law enforcement agencies to support humanitarian actors in cyberspace.

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Underserved Project

About Underserved

What is the project summary?

The objective of the UnderServed Project is to develop a platform for reporting and analysing threats, intended for sectors that are vulnerable to cyberattacks yet lack the resources to mitigate them effectively. These sectors do not fall under EU critical infrastructure funding priorities, but are providing critical services to vulnerable sections of society. While the project's focus will be on the humanitarian sector, the solution's design will prioritise adaptability, allowing its potential application in other sectors or countries in the future.

The platform will be based on the open source MeliCERTes platform, originally developed under the framework of the Connecting Europe Facilities – Cybersecurity Digital Service Infrastructure — SMART 2015/1089 initiative. UnderServed will combine state of the art technology and best practices to develop a customised back-end system. This system will automate file analysis and produce comprehensive threat reports for dissemination within the community at risk and to law enforcement agencies.

The project will address the Internal Security Fund’s (ISF) call priorities by:

What is the reasoning behind UnderServed?

The European Union (EU) is one of the world’s largest providers of humanitarian assistance, with the European Commission providing humanitarian funding worldwide to over 200 partner organisations which implement relief actions on the ground. In Europe alone, there are more than 129,000 public-benefit foundations. Combined, these organisations give more than 53 billion euros annually to help fulfil various missions and support vulnerable communities. Yet, they have become an ideal target of cyberattacks, putting these funds at risk.

➡️ Between June 2020 and June 2021, NGOs have been identified as the most targeted sector by nation-state threat actors who have become more sophisticated and harder to detect, creating a threat to security that is replicated by other cybercriminals.

➡️ Between July 2020 and June 2022, the CyberPeace Institute recorded 157 cases of cyber incidents impacting the not-for-profit sector, for which data was publicly available. While NGOs play a vital role in serving and protecting more than 1 billion people around the world, often they struggle to effectively protect themselves online.

They cannot respond to cyberattacks in isolation. The necessity to build an ecosystem in Europe that promotes collaboration and trust between Law Enforcement Agencies (LEA), Judiciary Authorities (JA), Computer Emergency Response Teams (CERTs), the private sector, and victims is unprecedented.

This will help to overcome existing constraints by pooling resources towards meeting common goals and therefore amplify the impact of collaborative actions.




Duration 24 months (June 2023 - 31 May 2025)

Grant number

No. 101111844

Why do we need UnderServed?

The project will enhance the operational capacity of law enforcement by bringing their attention to the real extent of cybercrime affecting a specific sector and the provision of MeliCERTes as an information sharing and threat reporting tool. In addition there will be a training module for LE on interpreting and acting on cyber threat intelligence.

UnderServed will also foster cooperation between law enforcement and private entities and build synergies between unrepresented sectors and national authorities. The platform will enhance the reporting of crime to LEAs, offering a clearer perspective of the scale and extent of cybercrime. This not only benefits the sector targeted in this project but also other sectors deploying the solution in the future. This creates the potential for a network of reporting points across Europe, producing valuable threat intelligence that can be used to defend and mitigate against the cyber threat.



vulnerable sectors about the real extent of cybercrime's impact, while supporting public-private cooperation.


cybercrime by developing the operational capacity and expertise of law enforcement through the use of valuable data and analysis of the cyber threat landscape


and reinforce the ties between NGOs, law enforcement agencies, and CERTs, as well as developing a larger ecosystem of information-sharing platforms, resulting in a comprehensive network for reporting cybercrime

Consortium partners

The UnderServed consortium is composed of 8 members, representing 3 EU member states, 1 Swiss partner and 2 UK partners. Consortium partners consist of end-users, research centres, and government agencies that together will combine expertise and enable a multidisciplinary approach to effectively complete the outcomes of the project. The project Coordinator is University College Dublin (UCD CCI).

Map showing the partners' locations

Latest News

Uniting to protect vulnerable Sectors from Cybercrime: Launch of the EU-funded UnderServed Project

We are excited to announce our participation in the UnderServed project, an EU-funded initiative from the Internal Security Fund (ISF) aiming to address the lack of adequate cybersecurity measures for vulnerable sectors, including humanitarian, development, and peace non-governmental organisations (NGO).

UNDERSERVED Kick-Off Meeting

University College Dublin

Deliverables and Documents

Oct 09 2023 - UnderServed 2 pages flyer

A brief introduction to the project and its objectives